WFixIt Mobile is a phone and device repair shop that was struggling with manual processes. They tracked everything in Excel spreadsheets, leading to lost data, missed follow-ups, and frustrated customers.
Plan een kennismaking- Project
- From spreadsheets to streamlined operations
- Klant
- WFixIt Mobile
- Branche
- Tech Repair
- Resultaat
- 80% Less admin time
- Meer cases
- Alle klantcases
WFixIt was drowning in administrative work. Their team spent hours each day manually updating spreadsheets, sending invoices by hand, and trying to keep track of repair statuses. Customers had no way to check on their repairs, leading to constant phone calls and interruptions.
Custom CRM with repair tracking
Automated invoice generation
Customer portal for status updates
3-tier role-based access system
Real-time notifications
Inventory management integration
We built a comprehensive CRM system tailored specifically for their repair business. The system includes repair tracking from intake to completion, automated invoicing, a customer portal for status updates, and a 3-tier login system for the owner, employees, and customers.
80% Less admin time
100% Digital tracking
50% Fewer customer calls
2x Faster invoicing
“AutomateVia completely transformed how we run our business. What used to take us hours now takes minutes. Our customers love being able to check their repair status online.”
Owner · WFixIt Mobile