Service-call triage
Incoming call → agent asks 3 clarifying questions, classifies urgency and schedules.
For installation companies
Service calls triaged before the phone rings twice.
AI team that triages service calls, dispatches engineers efficiently and keeps customers informed, while your dispatchers focus on the harder work.
↳ your invoicing & scheduling software↳ WhatsApp Business↳ Google Calendar
What the team does
One team. One invoice. One point of contact.
Instead of a stack of disconnected tools and vendors you get one team of AI agents running your workflows, managed by Automatevia. You don’t need to do anything technical.
AI team that triages service calls, dispatches engineers efficiently and keeps customers informed, while your dispatchers focus on the harder work.
Pain → solution
The situation we hear every week.
01
Service calls jam the phone during peak times.
↳Service Agent takes calls, performs first triage and proposes urgency.
02
Field engineers don’t know what’s next.
↳Dispatch Agent matches orders to available engineers based on location and skills.
03
Customers call asking where the engineer is.
↳Agent sends automatic ETA updates with a live tracking link.
04
On-site photo reports don’t make it into the system on time.
↳Field Agent files photos and notes straight into the work order system.
What your team does for you
Specific use cases for this industry.
AI team that triages service calls, dispatches engineers efficiently and keeps customers informed, while your dispatchers focus on the harder work.
Live ETA updates
Customer gets automatic ETA + tracking link on WhatsApp as soon as the engineer is en route.
Work-order completion
Engineer sends photos on site → agent completes the work order and prepares the invoice.
Maintenance reminders
Annual service due → agent proposes an appointment and books directly into the schedule.
Works with
Plugs into the systems you already use. No migration, no new tools.
your invoicing & scheduling softwareWhatsApp BusinessGoogle Calendar
Live in 14 days
From first call to live in two weeks.
We don’t build prototypes that gather dust. Within 14 days your team runs in production, with your integrations, your tone of voice and your approval rules.
01
Week 1: discovery & training
Intake call, lock in 3 measurable KPIs, train agents on your existing communication and industry context.
02
Week 2: integrations & go-live
Wire up your existing systems, first agent actions in shadow mode, then live with approval per action.
03
From week 3: optimization
Weekly KPI call, agents learn from your feedback, expand scope as the foundation runs stable.
Trust
Zero actions without your approval.
Every agent runs on always-ask by default: important actions only go through after you approve them on Telegram. Once an action proves itself again and again, you switch it to automatic yourself. You stay in control, the team handles the execution.
- Always-ask, by default: External actions, like an email, a quote or a payment, wait for your approval.
- One chat, full overview: Everything the team does is visible in the same Telegram conversation.
- You set the pace: Start small with one process. Once it proves itself, switch it to automatic, no more approval needed.
Always-ask · on by default
AutomateviaOSCustomer contact agent
AGT-01
Sales agent
AGT-02
Invoicing agent
AGT-03
Planning agent
AGT-04
Every action visible in Telegram● 0 actions without approval
Other industries
Also configured for these sectors
Packages
Three packages, from your first process to a full tech team.
In a no-obligation call we work out which package fits your situation.
Agent teams
€2,500
/ month
One or a few AI agents that take over a specific process: lead follow-up, customer contact or invoicing.
- AI agents working 24/7, you approve via Telegram
- Connects to the tools you already use
- Cancel monthly
CTO as a serviceMost chosen
€4,800
/ month
Your entire technical layer: AI team, infrastructure and management, run by one fixed point of contact.
- Full AI team on AutomateviaOS, from intake to reporting
- IT management, cloud and cybersecurity included
- One fixed point of contact instead of separate vendors
Large projects
From €12,000
one-off
For large, one-off build projects that go beyond an ongoing AI team.
- Fixed project with a clear scope
- One team from intake to delivery
- Quoted per project
Trust
No long contracts. Cancel monthly.
You’re never locked in. Fixed monthly price, no hourly rates, and you can cancel any time.
01
Intro call
We discuss your process and where most time gets lost. No commitment.
02
Build & connect
We build your AI team and connect it to the tools you already use.
03
Live, with approval
The team runs 24/7 in one Telegram chat. Important actions only go through after your approval.
Frequently asked questions
The questions every business owner asks, answered honestly.
Missing a question? Email us at info@automatevia.com.
A no-obligation 30-minute call
Stop letting work pile up.
Start with a team that keeps your processes running.
We discuss which internal processes cost you time today, and which AI agent team makes the fastest difference there.
↳ No sales pitch. A real conversation.↳ Cancel monthly.↳ Always with your approval.