Customer service is a continuous scaling problem for most SMBs. More customers means more questions, and 60-80% of those questions are repetitive. Hours, availability, returns, invoice status. Necessary work that delivers zero margin.
What the Content Agent automates
The Content Agent reads incoming messages on WhatsApp, email and chat. On every message it classifies the question (FAQ, complex, urgent), pulls context from your CRM and prior communication, and drafts a reply in your tone of voice.
What the agent handles itself
- Hours, location, parking, directions
- Product/property availability from your CRM/ERP
- Returns and warranty questions from your policy text
- Invoice status and shipment tracking
- Simple scheduling (viewings, appointments, callbacks)
What always goes to you
- Complaints or negative sentiment
- Questions where the agent isn’t confident enough in the answer
- Negotiations on price or terms
- Anything requiring legal or financial commitment
How your tone of voice gets trained
During onboarding we upload 50-200 of your prior messages (emails, WhatsApp screenshots, customer confirmations). The agent extracts your traits from those: length, formality, word choice, emoji use, openings and sign-offs. From then on it checks that the tone still matches before surfacing each new reply for approval.
"Good AI customer service doesn’t feel like AI. It feels like the sharpest employee you’ve ever had, one who’s reachable at any hour and never has a bad day."
GDPR and customer consent
Agents run on EU hosting and are GDPR-compliant. We only store what the agent needs to understand context, no unnecessary PII. At contract end, data export or deletion is handled within 7 days.
What it costs and what it delivers
AI customer service is part of every Automatevia agent team. It saves most SMBs several hours of manual work a week. Book a call for a tailored proposal.
Ready to put this to work for your business?
Book a 30-minute demo. No sales pitch, a live agent in action and concrete pricing.
